By using or accessing this Website, placing an order and/or registering as a member of the Website the Customer agrees to be bound by the Conditions set out below. Should the Customer have any queries in relation to the Conditions, the Customer should contact the Company's customer service department via Live Chat during business hours.
01 Introduction
02 Definitions
Company: Refers to Goodwill Logistics, a division of Goodwill Logistics Limited, registered number 10732900.
Customer: Any individual or business using our pallet delivery services.
03 Privacy Policy
We are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.
Data Collection: We collect personal data such as your name, address, contact details, and payment information when you place an order or contact us.
Use of Data: Your personal data is used to process orders, manage your account, and communicate with you regarding our services.
Data Sharing: We do not share your personal data with third parties, except as necessary to provide our services or as required by law.
Your Rights: You have the right to access, correct, or delete your personal data. You can contact us at sales@goodwilllogistics.co.uk to exercise these rights.
Cookies: Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect the functionality of our website.
04 Services
We provide pallet delivery services within the UK, including collection, transportation, and delivery of goods.
05 Orders
Placing Orders: Orders can be placed through our website or customer service.
Order Confirmation: An order is confirmed once you receive a confirmation email from us.
Changes to Orders: Any changes to orders must be communicated promptly.
06 Payment
Pricing: Prices are based on the size, weight, and destination of the pallet.
Payment Terms: Payment must be made in full before the delivery service is provided..
Methods of Payment: We accept credit cards, debit cards, and bank transfers.
07 Delivery and Collection
Collection: We will collect the goods from the address provided by the customer.
08 Packaging and Labeling
Packaging: Goods must be securely packaged to prevent damage during transit.
Labeling: Each pallet must be clearly labeled with the destination address and any special handling instructions.
09 Liability
Damage or Loss: We are liable for any damage or loss of goods during transit, up to a maximum value of £5.00 per kilogram.
Exclusions: We are not liable for damage caused by inadequate packaging or labeling by the customer.
10 Cancellation and Refunds
Cancellation: Orders can be canceled up to 24 hours before the scheduled collection time.
Refunds: Refunds will be processed within 14 days of cancellation.
11 Compliance with Laws
Customers must ensure that their goods comply with all relevant laws and regulations.
12 Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales
13 Contact Information
For any queries or complaints, please contact our customer service team at:
Address: Unit D, Knaves Beech Industrial Estate, Knaves Beech Way, Loudwater, High Wycombe, England, HP10 9QY.
Website: www.goodwilllogistics.co.uk
Contact No: +44 (0) 1753525959
